This course introduces students to the philosophy and concepts of Total Quality Management (TQM), including its historical evolutions, principles, and practices. In addition, it explores the techniques and tools associated with the total quality management approach. Students will learn the fundamental principles and key issues of TQM including the total quality approach, quality and global competitiveness, quality culture, customer satisfaction, continuous improvement methods, and total quality tools.
Course Objectives
1. Understand the main concepts of total quality management and identify its various principles, philosophies, and elements.
2. Realize the importance of quality in modern business scenarios.
3. Identify and describe the key components, elements, and challenges of total quality management (TQM).
4. Understand how organizations approach TQM deployment.
5. Understand the tools and techniques related to total quality management.- Teacher: اياد شعبان